We have compiled a number of frequently asked questions for each one of our therapies. We have also provided a short list of contraindications for our therapies as well. Each therapy has it’s own page to better get you the information you need. Below you will find general frequently asked questions about our policies. If you do not see an answer to your question, please contact us for more information. We are not able to provide medical guidance to you on existing conditions you may have, and we recommend that you contact your physician if you are not sure if the treatment will interfere with your situation.
Tips for your visit
Please do not bring valuables with you; we are not responsible for lost or stolen items. Please respect the right to a quiet atmosphere for all guests. We ask that you refrain from talking loudly and that you turn off your cell phones. Friends, Family and Guests are not permitted in treatment rooms. We are unable to provide services to guests accompanied by children. For the safety of your child/children and the comfort and consideration of other guests, this policy is strictly enforced.
What is your cancellation policy?
4 Elements Wellness Center is committed to providing all of our clients with exceptional care and service. When a client cancels without giving enough notice, they prevent another client from coming in for their treatment.
Please call us one day prior to your scheduled appointment to notify us of any changes or cancellations. If prior notification is not given, you will be charged for the missed appointment.
Is there an age requirement
Guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult unless otherwise noted. An adult must be present with anyone under the age of 18.
We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service. Clients who arrive late will be charged in full for their scheduled session, but will receive an abbreviated, pro-rated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session.
Do you take insurance?
None of the treatments we offer are covered by insurance.
What are your hours?
We are open Monday – Friday from 9:00AM-9:00PM; Saturday from 9:00AM-6:00PM; and Sunday from 9:00AM-400PM. For holidays and/or weather events, please call or visit our social media pages for information.
Special Condition Policy
Please notify our staff before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant. All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well-being in mind.
Do I need to consult my doctor before scheduling my appointment?
If you are currently under a physician’s care you should definitely consult him/her before scheduling any appointments.
Do I need to pay in advance?
Absolutely not! We require credit card information to hold your appointment due to our cancellation policy.
How can I schedule my appointment?
You can schedule your appointment on line by clicking on the link on our website or you can call our center @609-285-3115. All packages must be booked by phone.